Politique de remboursement

Molling Wines has to be informed about every disatisfaction concerning delivered goods within 8 days, starting from the arrival day at the final destination.

Any complaints will be dealt with within 4 working days.

Please notify all disatisfaction to:

Molling Wines

2, rue de la montagne / 3259 Bettembourg Luxembourg

Contact person: Bob Molling

Phone: 00352 691 250 891

Monday to Friday: 8h20-12h00 + 13h00-17h00 (local time).

Or via email to : contact@mollingwines.lu 

Please give the exact details of the delivery and/or return of goods.

If the delivered goods don’t match the ordered goods Molling Wines will send the exact order-after the mistaken one has been sent back to Domaines Vinsmoselle-or credit the difference, after a proof of the mistake is given.

If all or some of the delivered bottles happen to be broken, Molling Wines will either credit the invoice, via the responsible transaction partner via bank transfer, or send new bottles as replacement after proof has been given to us.

 

 

Confidential customer data:

Molling Wineswill only inform their partners  about as much of the personal data of the customers as necessary in order to assure the correct managing of the order.

If you have filled out the form on our website “Contact Us” Molling Winesis committed to exclusively use your personal information to respond to your request and to send you information about Domaines Vinsmoselle.

 

Personal data:

We treat your personal data as confidential information that we never pass on to third parties.

In the case of an order, the customer data is stored on the site. After receiving the order, they are parallel stored in the internal customer management system of Molling Wines and this with no time limit.

The person responsible for all customer data is: Bob Molling

 

 

Access to confidential information:

If you wish to see or modify or simply cancel the e-mail service just send an e-mail to contact@mollingwines.0lu entering the modifications into the textbox.

 

 

 

Use of this website:

Molling Wines cannot be held responsible for any prejudices caused by wrong usage of our database. Prices are subjected to periodical change.

Molling Wines cannot be held responsible for any damage caused by the use of this site.

All photos, information and graphism on this site remain the property of Molling Winesor of the respective authors and owners.

The information collected on this site will only be used for site administration and will not be used or communicated to third parties. If accepted on this site, you may receive special offers or information about our products, that we have selected to your attention.

 

 

Applicable laws and jurisdiction:

These general terms of sale are subjected to the law of Luxembourg. The court of the head of the Molling Winesis the only one able to consider any object of contention coming from the application of these general terms of sale.